FAQ's

1. What is Pawrovia?

Pawrovia is your trusted destination for premium pet essentials — from cozy beds and grooming tools to travel gear and toys. We’re passionate about improving the lives of pets and their owners with quality, comfort, and care.

2. Where do you ship?

We currently offer worldwide shipping, with free shipping available on most orders. Delivery times may vary depending on your location and the product’s warehouse.

3. How long does delivery take?

Our average delivery time is 7–15 business days depending on your country and local customs. Once your order is shipped, you’ll receive a tracking link to follow your package’s journey.

4. How do I track my order?

Once your order is processed and shipped, you’ll receive a tracking number. Simply enter it on our Order Tracking page to see the latest updates.

5. What if I need to change or cancel my order?

If you need to make changes or cancel your order, please reach out as soon as possible after placing it. Orders can only be modified or canceled before they are shipped.

6. What is your return and refund policy?

We offer 30-day returns on eligible items. If you’re not satisfied with your purchase, you can return it in its original condition for a replacement or refund.
(See our Return Policy page for full details.)

7. My item arrived damaged or incorrect — what should I do?

We’re here to help! If your order arrives damaged or incorrect, please contact our support team with your order details and clear photos of the issue. We’ll arrange a replacement or refund promptly.

8. Do you offer exchanges?

Yes! If you ordered the wrong size or color, you can exchange your product within 30 days of delivery (product must be unused and in its original packaging).

9. Are your products safe for pets?

Absolutely. Every Pawrovia product is carefully sourced, tested, and reviewed for safety, comfort, and quality to ensure your furry friend’s well-being.

10. How can I stay updated on new products and offers?

You can follow Pawrovia on social media or sign up for our store updates to get the latest news, product launches, and special offers.